1. Agreement to These Terms
These Terms and Conditions ("Terms") govern your access to and use of the GEMIA WORLD platform, software, and related services (the "Service") provided by GEMIA WORLD LTD, a company registered in England and Wales (Company No. 16632806), whose registered office is at 128 City Road, London, EC1V 2NX, United Kingdom ("GEMIA WORLD", "we", "us", or "our".
By accessing or using the Service, creating an account, or clicking "I agree", "Get started", or any similar button, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.
If you do not agree to these Terms, you must not use the Service.
Business customers: If you are accessing the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, "you" refers to that entity.
Consumer customers: If you are an individual using the Service for personal, non-business purposes, additional rights apply under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Contracts Regulations"). These are set out in Section 9.
2. Definitions
In these Terms, the following definitions apply:
"Account" means the user account you create to access the Service.
"Authorised Users" means you and any individuals you permit to access the Service under your Account (where your plan permits multiple users).
"Business Day" means any day other than a Saturday, Sunday, or UK public holiday.
"Confidential Information" means any non-public information disclosed by either party that is designated as confidential or that reasonably should be understood to be confidential.
"Documentation" means any user guides, help articles, or technical documentation we make available for the Service.
"Fees" means the charges payable by you for your chosen Subscription Plan or usage as set out on our Pricing Page.
"Intellectual Property Rights" means patents, rights to inventions, copyright, trade marks, service marks, trade names, domain names, rights in get-up, goodwill, database rights, and all other intellectual property rights.
"Pricing Page" means https://www.gemia.world/pricing,">https://www.gemia.world/pricing, as updated from time to time.
"Service" means the GEMIA WORLD software platform and any related services, tools, APIs, and content we provide.
"Subscription Plan" means the plan you select (monthly, annual, or usage-based) as described on the Pricing Page.
"Subscription Term" means the period for which you have subscribed to the Service.
3. Account Registration
3.1 Creating an Account
To access most features of the Service, you must create an Account. When registering, you agree to:
Provide accurate, current, and complete information
Maintain and promptly update your information to keep it accurate
Keep your login credentials secure and confidential
Notify us immediately at legal@gemia.world if you suspect any unauthorised access to your Account
Accept responsibility for all activity that occurs under your Account
3.2 Eligibility
You must be at least 18 years old to create an Account and use the Service. By registering, you confirm that you meet this age requirement. We reserve the right to terminate Accounts found to be held by individuals under 18.
3.3 Account Security
You are responsible for maintaining the confidentiality of your password. We will never ask you for your password by email or telephone. If you believe your Account has been compromised, you must change your password immediately and contact us at legal@gemia.world.
3.4 One Account per Person
Each individual may only maintain one Account. We reserve the right to merge or terminate duplicate Accounts at our discretion.
4. Licence to Use the Service
4.1 Grant of Licence
Subject to your compliance with these Terms and timely payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service during your Subscription Term solely for your internal business purposes (for business customers) or personal use (for consumer customers).
4.2 Restrictions
You must not, and must not permit any third party to:
Copy, reproduce, modify, adapt, translate, or create derivative works of the Service or any part of it
Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code of the Service
Sell, resell, sublicense, rent, lease, lend, or transfer the Service or your access to it
Use the Service to build a competing product or service
Remove, alter, or obscure any proprietary notices or labels on the Service
Use any automated means (bots, scrapers, crawlers) to access or interact with the Service beyond what we expressly permit via our API
Circumvent or attempt to circumvent any technical or security measures of the Service
Use the Service in any way that violates applicable law or regulation
4.3 API Access
If your Subscription Plan includes API access, additional terms may apply. API usage is subject to rate limits specified in your plan. Excessive or abusive API usage may result in throttling, suspension, or termination of access without notice.
5. Acceptable Use Policy
You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Service by, any third party. Without limitation, you must not use the Service to:
Upload, transmit, or distribute any content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable
Violate the Intellectual Property Rights of any third party
Introduce viruses, malware, ransomware, or other malicious code
Conduct phishing, spam, or other deceptive practices
Attempt to gain unauthorised access to any system, network, or data
Use the Service in a manner that could damage, disable, overburden, or impair our infrastructure
Engage in any activity that violates applicable UK, EU, or international laws or regulations
We reserve the right to investigate and take appropriate action against violations of this policy, including suspending or terminating your Account, removing content, and reporting to law enforcement. If you become aware of any misuse of the Service, please report it to legal@gemia.world.
6. Subscription Plans and Pricing
6.1 Plan Selection
We offer several Subscription Plans as detailed on our Pricing Page, including monthly subscriptions, annual subscriptions, one-off purchases, and usage-based billing. By selecting a plan, you agree to the Fees and billing cycle associated with that plan.
6.2 Monthly Subscriptions
Monthly subscriptions are billed on the same date each month. Your subscription will renew automatically at the end of each monthly period unless you cancel before the renewal date in accordance with Section 8.
6.3 Annual Subscriptions
Annual subscriptions are billed upfront for a full 12-month period. Annual plans are non-refundable after the 30-day money-back period except as set out in Section 9 (consumer customers) or as required by applicable law. You may cancel an annual subscription at any time to prevent renewal, but no partial-year refund will be issued outside the 30-day period.
6.4 One-Off Purchases
One-off purchases provide access to specific features or content on a non-recurring basis. Unless otherwise stated, one-off purchases are non-transferable and tied to your Account.
6.5 Usage-Based Billing
For usage-based plans, Fees are calculated based on your actual usage during each billing period as measured by our systems. Usage metrics and current rates are set out on the Pricing Page. We will provide you with usage data through your Account dashboard. Usage Fees are billed in arrears at the end of each billing period.
6.6 Free Trials
We may offer free trials at our discretion. At the end of a free trial, your account will automatically convert to a paid plan unless you cancel before the trial ends. We will notify you before your trial expires.
6.7 Price Changes
We may change our Fees at any time. For existing subscribers, we will give you at least 30 days' written notice (by email to your registered address) before any price change takes effect. If you do not agree to a price change, you may cancel your subscription before the change takes effect. Continuing to use the Service after the new price takes effect constitutes acceptance.
7. Payment Terms
7.1 Payment Methods
We accept payment by major credit and debit cards and any other methods listed on our checkout page. Payments are processed by our third-party payment processor, Stripe. By providing your payment details, you authorise us to charge your chosen payment method for all applicable Fees.
7.2 Billing
All Fees are stated and charged in GBP (£) unless otherwise specified at checkout. Fees are inclusive of applicable VAT unless stated otherwise. You are responsible for any additional taxes, duties, or charges applicable in your jurisdiction.
7.3 Failed Payments
If a payment fails, we will notify you and may retry the charge. If payment remains outstanding for more than 7 days after the due date, we reserve the right to suspend or restrict your access to the Service until payment is made. We may also charge interest on overdue amounts at the rate of 8% per annum above the Bank of England base rate, as permitted under the Late Payment of Commercial Debts (Interest) Act 1998 (for business customers).
7.4 Disputes
If you believe there is an error in a charge, you must notify us within 30 days of the charge appearing on your statement by contacting billing@gemia.world. We will investigate and, if the error is confirmed, issue an appropriate credit or refund.
8. Cancellation and Termination
8.1 Cancellation by You
You may cancel your subscription at any time through your Account settings or by contacting us at support@gemia.world. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until that date. We do not provide refunds for unused portions of a billing period except as set out in Section 9 (consumer rights) or Section 8.4 (our termination).
8.2 Effect of Cancellation
Upon cancellation or expiry of your subscription:
Your licence to use the Service will terminate
You will lose access to your Account and any data stored within it after the grace period described below
We will retain your data for 30 days after cancellation, during which time you may request an export
After 30 days, we may permanently delete your Account data
8.3 Suspension or Termination by Us
We may suspend or terminate your access to the Service immediately, without notice or liability, if:
You materially breach these Terms and fail to remedy the breach within 14 days of written notice
You fail to pay any Fees when due and do not remedy this within 7 days
We are required to do so by law or a competent authority
We reasonably believe your use of the Service poses a security risk or is harmful to us or other users
You become insolvent, enter administration, or are wound up
8.4 Termination by Us — No Fault
We may terminate these Terms and your access to the Service for any reason by giving you at least 30 days' written notice. In this case, we will refund a pro-rata portion of any prepaid Fees for the period after termination.
9. Consumer Rights
This section applies to you only if you are a consumer (an individual using the Service for personal, non-business purposes).
9.1 Statutory Cancellation Right
Under the Consumer Contracts Regulations 2013, you have the right to cancel your subscription within 14 days of the date you first subscribe (the "statutory cooling-off period"), without giving any reason. However, if you have already started using the Service within that period, you may lose part or all of your right to a refund for the service already provided.
To exercise your statutory cancellation right, you must clearly notify us within 14 days by emailing support@gemia.world or by using the cancellation form in your Account settings, stating your name, Account email, and your decision to cancel.
9.2 Our 30-Day Money-Back Guarantee
In addition to your statutory rights, we offer a 30-day money-back guarantee on all plans. If you are not satisfied with the Service for any reason within 30 days of your first payment, contact us at support@gemia.world and we will issue a full refund with no questions asked. This guarantee applies only to your first payment on a new plan and cannot be used repeatedly.
9.3 Digital Content — Conformity
Under the Consumer Rights Act 2015, digital content supplied by us must be of satisfactory quality, fit for purpose, and as described. If the Service does not conform to these requirements, you may be entitled to a repair, replacement, or partial or full refund depending on the circumstances. Please contact us at support@gemia.world to report any conformity issues.
9.4 Limitations on Consumer Liability
Nothing in these Terms limits our liability to you as a consumer for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter for which it would be unlawful for us to limit or exclude liability under the Consumer Rights Act 2015.
10. Intellectual Property
10.1 Our Intellectual Property
The Service, including all software, technology, code, interfaces, text, graphics, logos, trademarks, and Documentation, is owned by or licensed to GEMIA WORLD LTD and is protected by UK and international Intellectual Property Rights. All rights not expressly granted to you under these Terms are reserved by us.
10.2 Your Data
You retain ownership of any data you upload to or generate using the Service ("Your Data"). You grant us a limited, worldwide, royalty-free licence to store, process, and use Your Data solely to provide and improve the Service, as further described in our Privacy Policy.
10.3 Feedback
If you submit ideas, suggestions, or feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate that Feedback into the Service without any obligation to you. We are not obliged to act on any Feedback.
10.4 GEMIA WORLD Trademarks
"GEMIA WORLD" and associated logos are trademarks of GEMIA WORLD LTD. You may not use them without our prior written consent. All other trademarks mentioned in the Service are the property of their respective owners.
11. Confidentiality
Each party agrees to keep the other party's Confidential Information confidential and not to disclose it to any third party without the disclosing party's prior written consent, except to employees, contractors, or advisers who need to know it for the purposes of these Terms and are bound by equivalent confidentiality obligations.
This obligation does not apply to information that: (a) is or becomes publicly known through no breach of these Terms; (b) was known to the receiving party before disclosure; (c) is lawfully received from a third party without restriction; or (d) must be disclosed by law or court order (in which case the receiving party must give reasonable advance notice to the disclosing party where permitted).
12. Third-Party Services and Integrations
The Service may integrate with or link to third-party services, tools, or platforms. These third-party services are not under our control and are subject to their own terms and privacy policies. We are not responsible for the content, functionality, or practices of any third-party service.
Enabling a third-party integration may give that third party access to certain data associated with your Account. You are responsible for reviewing the terms and privacy policies of any third-party service you choose to connect to the Service.
13. Disclaimers and Warranties
13.1 Service Provided 'As Is'
To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation.
13.2 Uptime
We aim to maintain high availability of the Service but do not guarantee any specific uptime level. We may suspend the Service temporarily for maintenance, updates, or reasons outside our control. We will endeavour to give you advance notice of planned maintenance where practicable.
13.3 Accuracy
While we strive to ensure the Service is accurate and up-to-date, we make no representation or warranty as to the completeness, accuracy, or fitness for purpose of any information provided through the Service. You are responsible for verifying any information before relying on it.
13.4 Consumer Warranties Not Affected
Nothing in this section affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable law.
14. Limitation of Liability
14.1 Exclusion of Certain Losses
To the fullest extent permitted by law, we will not be liable to you for any:
Loss of profits, revenue, business, or anticipated savings
Loss or corruption of data or information
Loss of goodwill or reputation
Indirect, incidental, special, consequential, or punitive damages
Any loss arising from your reliance on the Service for critical or time-sensitive decisions
— whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if we have been advised of the possibility of such losses.
14.2 Cap on Liability
Our total aggregate liability to you arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will not exceed the greater of:
The total Fees paid by you in the 12 months preceding the event giving rise to the claim, or
£500 (five hundred pounds sterling)
14.3 Exceptions
Nothing in these Terms limits or excludes our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited under applicable law (including the Consumer Rights Act 2015 for consumer customers)
15. Indemnification
You agree to indemnify, defend, and hold harmless GEMIA WORLD LTD and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:
Your use of the Service in breach of these Terms
Your violation of any applicable law or regulation
Any claim by a third party arising from your use of the Service
This indemnification obligation does not apply to consumer customers to the extent it would be unenforceable under the Consumer Rights Act 2015.
16. Data Protection
We process personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that we will collect and use personal data as described in that policy.
Business customers — Data Processing: If you are a business customer and we process personal data on your behalf as part of providing the Service, a separate Data Processing Agreement (DPA) may apply. Please contact us at privacy@gemia.world to request a DPA.
17. Changes to the Service and These Terms
17.1 Changes to the Service
We are constantly improving the Service. We reserve the right to add, modify, or remove features at any time. Where a change is material and negatively impacts your use of the Service, we will give you at least 14 days' notice. If you object to a material change, you may cancel your subscription and receive a pro-rata refund of prepaid Fees.
17.2 Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will:
Update the "Last updated" date at the top of this document
Send you an email notification to your registered address, and / or
Display a prominent notice on the Service
Changes take effect 14 days after notice (or immediately if required by law). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you may cancel your subscription in accordance with Section 8.
18. Term and Survival
These Terms commence when you create an Account or first use the Service and continue until your subscription is cancelled or terminated in accordance with these Terms.
The following sections survive termination or expiry: Sections 2 (Definitions), 10 (Intellectual Property), 11 (Confidentiality), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), 19 (Governing Law), and any other provisions that by their nature should survive.
19. Governing Law and Dispute Resolution
19.1 Governing Law
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by and construed in accordance with the laws of England and Wales.
19.2 Jurisdiction
Subject to Section 19.3 below, both parties submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute arising out of or in connection with these Terms or the Service.
19.3 Consumer Dispute Resolution
If you are a consumer, you may also be able to use alternative dispute resolution (ADR) services. More information is available from the European Commission Online Dispute Resolution platform or Citizens Advice (citizensadvice.org.uk).
19.4 Informal Resolution
Before commencing formal proceedings, both parties agree to attempt to resolve any dispute informally by contacting the other party and giving 30 days to try to resolve the matter. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief.
20. General Provisions
20.1 Entire Agreement
These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and GEMIA WORLD LTD relating to the Service and supersede all prior agreements, representations, or understandings.
20.2 Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.
20.3 Waiver
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision unless acknowledged and agreed to by us in writing.
20.4 Assignment
You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. We may assign our rights and obligations freely, including in connection with a merger, acquisition, or sale of assets. We will notify you of any such assignment.
20.5 Force Majeure
Neither party will be liable for delay or failure to perform obligations under these Terms to the extent caused by events beyond that party's reasonable control, including acts of God, natural disasters, pandemic, war, civil unrest, government action, or failure of internet infrastructure — provided the affected party gives prompt notice and takes reasonable steps to mitigate the impact.
20.6 Notices
All notices under these Terms must be in writing. Notices to us must be sent by email to legal@gemia.world or by post to our registered address. Notices to you will be sent to the email address associated with your Account. Notices are effective on the date of transmission (for email, if no error notification is received) or 3 Business Days after posting.
20.7 No Partnership
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.
20.8 Third-Party Rights
These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 for any third party to enforce any term of these Terms.
21. Contact Us
If you have any questions about these Terms, please contact us:
GEMIA WORLD LTD — Legal Team
128 City Road, London, EC1V 2NX, United Kingdom
Company No. 16632806
Email: legal@gemia.world
Website: https://www.gemia.world